{"id":653,"date":"2016-10-16T19:38:23","date_gmt":"2016-10-16T17:38:23","guid":{"rendered":"http:\/\/betterconsultants.es\/wordpress\/?page_id=653"},"modified":"2019-01-29T23:16:23","modified_gmt":"2019-01-29T22:16:23","slug":"arquitectura-multi-canal","status":"publish","type":"page","link":"https:\/\/betterconsultants.com\/eng\/arquitectura-multi-canal\/","title":{"rendered":"Multi-channel architecture"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.19.9&#8243; background_image=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2018\/01\/internet-banca.jpg&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;2%&#8221;][et_pb_row custom_padding=&#8221;230px|0px|230px|0px&#8221; custom_padding_tablet=&#8221;140px|0px|140px|0px&#8221; custom_padding_phone=&#8221;80px|0px|80px|0px&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;3.0.105&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row custom_padding=&#8221;90px|0px|30px|0px&#8221; _builder_version=&#8221;3.0.105&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.0.105&#8243; text_font=&#8221;|300|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size_tablet=&#8221;32px&#8221; header_font_size_phone=&#8221;28px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_4_text_color=&#8221;#ffffff&#8221; background_color=&#8221;#ffffff&#8221; box_shadow_style=&#8221;preset1&#8243; background_layout=&#8221;dark&#8221; custom_margin=&#8221;-180px|||&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;30px|30px|30px|30px&#8221; custom_padding_tablet=&#8221;80px|30px|43px|30px&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;30%&#8221; animation_starting_opacity=&#8221;20%&#8221;]<\/p>\n<h1><\/h1>\n<h1>Multi-channel architecture<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.0.47&#8243; custom_padding=&#8221;0|0px|13px|0px&#8221;][et_pb_row custom_padding=&#8221;0|0px|0px|0px&#8221; _builder_version=&#8221;3.19.6&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.19.6&#8243; custom_padding=&#8221;0px|0px|0px|0px&#8221;]<\/p>\n<h4>Our Firm has developed a modern architecture that uses the concept of end-to-end operation, understood as the homogeneous set of transactions necessary to execute a complete action in the entity.<\/h4>\n<h4>The multi-channel architecture enables a variety of presentation format environments, and is totally isolated from the transaction core systems and media devices used.<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_divider show_divider=&#8221;off&#8221; height=&#8221;50px&#8221; _builder_version=&#8221;3.2&#8243;]&nbsp;<br \/>\n[\/et_pb_divider][et_pb_text _builder_version=&#8221;3.0.106&#8243; text_text_color=&#8221;#0c71c3&#8243; header_text_color=&#8221;#0c71c3&#8243;]<\/p>\n<h3>End user orientation<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.0.106&#8243; custom_padding=&#8221;20px|20px|20px|20px&#8221;]<\/p>\n<ul>\n<li>Modern designs, touch-oriented devices (scrolling, clear views and direct access from &#8220;what I want to do&#8221;, &#8230;).<\/li>\n<li>End users support through &#8220;virtual assistants&#8221; and localized tools.<\/li>\n<li>Integration with social networks: gaining access to the bank from social networks like\u00a0 facebook, twitter, &#8230;<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_image src=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2016\/10\/Arquitectura-multicanal-e1496835700643.jpg&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; admin_label=&#8221;Imagen&#8221; _builder_version=&#8221;3.19.9&#8243; animation_style=&#8221;zoom&#8221; use_border_color=&#8221;off&#8221; animation_intensity_zoom=&#8221;2%&#8221;]&nbsp;<br \/>\n[\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;13px|0px|45px|0px&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_image src=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2018\/01\/WSs7.jpg&#8221; _builder_version=&#8221;3.19.9&#8243; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;2%&#8221;]&nbsp;<br \/>\n[\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.0.106&#8243; custom_padding=&#8221;20px|20px|20px|20px&#8221;]<\/p>\n<h3>Technology<\/h3>\n<ul>\n<li>Use of the latest programming standards in web based systems (HTML5\/CSS3).<\/li>\n<li>MVC (Model View Controller), through frameworks like Spring or Struts.<\/li>\n<li>Development of business services that are common to various access channels.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_fullwidth=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding=&#8221;28px||50px|&#8221; custom_margin=&#8221;0px||0px|&#8221; make_equal=&#8221;on&#8221; background_color_2=&#8221;#f4f4f4&#8243; bg_img_1=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2018\/02\/BI-106344.jpg&#8221; parallax_1=&#8221;on&#8221; background_position_1=&#8221;top_left&#8221; background_position_2=&#8221;top_left&#8221; background_repeat_1=&#8221;no-repeat&#8221; background_repeat_2=&#8221;no-repeat&#8221; padding_top_2=&#8221;8%&#8221; padding_right_2=&#8221;6%&#8221; padding_bottom_2=&#8221;8%&#8221; padding_left_2=&#8221;6%&#8221; _builder_version=&#8221;3.19.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;2%&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; bg_img=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2018\/02\/BI-106344.jpg&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;on&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;no-repeat&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; padding_bottom=&#8221;8%&#8221; padding_left=&#8221;6%&#8221; padding_right=&#8221;6%&#8221; padding_top=&#8221;8%&#8221; background_color=&#8221;#f4f4f4&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;no-repeat&#8221;][et_pb_text _builder_version=&#8221;3.0.106&#8243;]<\/p>\n<h4>Today, sales and marketing\u00a0<span class=\"hps\">of new products to customers<\/span> <span class=\"hps\">of<\/span> <span class=\"hps\">financial institutions, media,\u00a0<\/span>telecoms, etc., are based on a wide variety of distribution channels: home banking, email, telephone, app, financial agents, partners, etc.<\/h4>\n<p>&nbsp;<br \/>\n[\/et_pb_text][et_pb_divider color=&#8221;#4e5ed0&#8243; divider_weight=&#8221;3px&#8221; height=&#8221;5px&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;3.19.5&#8243; background_color_gradient_direction=&#8221;90deg&#8221; max_width=&#8221;100px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||20px|&#8221; custom_padding=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221;]&nbsp;<br \/>\n[\/et_pb_divider][et_pb_text _builder_version=&#8221;3.0.106&#8243;]<\/p>\n<h4>Our Firm provides a set of solutions designed to provide multichannel support, that includes a wide range of features<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.19.6&#8243; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;]<\/p>\n<h3>Multichannel distribution<\/h3>\n<p><span class=\"hps\">The promotion<\/span>, marketing and sales\u00a0<span class=\"hps\">of new products to customers<\/span> <span class=\"hps\">of<\/span> <span class=\"hps\">financial institutions, media,\u00a0<\/span>telecoms, etc., is being carried out using a variety of distribution channels: Internet, telephone, financial agents, partners, etc.<\/p>\n<p>This scenario requires that information systems must be upgraded to handle a new concept:\u00a0<strong>the sales channel<\/strong>.<\/p>\n<p>Our Firm provides a set of solutions designed to provide multichannel support, that includes a wide range of features.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;3.2&#8243; custom_margin=&#8221;40px|||&#8221;]&nbsp;<br \/>\n[\/et_pb_divider][et_pb_image src=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2017\/10\/210647.png&#8221; _builder_version=&#8221;3.19.9&#8243; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;2%&#8221;]&nbsp;<br \/>\n[\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;50px|0px|13px|0px|false|false&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;3.19.6&#8243; custom_margin=&#8221;40px|||&#8221; custom_margin_tablet=&#8221;0px||&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221;]&nbsp;<br \/>\n[\/et_pb_divider][et_pb_image src=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2016\/10\/system-integration2.jpg&#8221; align=&#8221;center&#8221; admin_label=&#8221;Imagen&#8221; _builder_version=&#8221;3.19.9&#8243; animation_style=&#8221;zoom&#8221; use_border_color=&#8221;off&#8221; animation_intensity_zoom=&#8221;2%&#8221;]&nbsp;<br \/>\n[\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.19.6&#8243; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;]<\/p>\n<h3>Features<\/h3>\n<p>An effective solution to the problem of managing different prices or interest rates, depending on the distribution and\/or sales channel.<\/p>\n<p>Effective administration of multiple distribution channels, simplifying different ways to gain access to clients and products data.<\/p>\n<p>Control over business processes and service quality in the new distribution channels (without the client\u2019s physical presence).<\/p>\n<p>&nbsp;<\/p>\n<p>\u00a0<span style=\"font-size: 16px;\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.19.6&#8243; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;]<\/p>\n<h3>Methodology<\/h3>\n<ul>\n<li>Fast development methodologies: Scrum, Kanban, Scrumban,<\/li>\n<\/ul>\n<ul>\n<li>Collaborative web tools for project management, event reporting and monitoring, and services publishing: Google, Jira, Wiki, \u2026<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;3.0.105&#8243; background_image=&#8221;https:\/\/betterconsultants.com\/eng\/wp-content\/uploads\/2018\/01\/internet-banca.jpg&#8221; next_background_color=&#8221;#000000&#8243;&#8230;<\/p>\n","protected":false},"author":4,"featured_media":7424,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>Moderna arquitectura que utiliza el concepto de operaci\u00f3n, entendido como el conjunto de transacciones necesarias para completar una operaci\u00f3n bancaria.<\/p><p>Las operaciones de actualizaci\u00f3n y mantenimiento del software local se realizan sin intervenci\u00f3n del usuario.<\/p><p>La arquitectura multi-canal soporta distintos entornos de presentaci\u00f3n, y es independiente de los sistemas transaccionales de la Entidad y de los dispositivos utilizados.<\/p><p>Tecnolog\u00eda<\/p><ul><li>Adopci\u00f3n de los m\u00e1s recientes est\u00e1ndares en programaci\u00f3n web (HTML5\/CSS3).<\/li><li>Patr\u00f3n MVC (modelo vista controlador), a trav\u00e9s de frameworks como spring o struts.<\/li><li>Desarrollo de servicios de negocio comunes desde los diferentes canales de acceso.<\/li><\/ul><p>Orientaci\u00f3n al usuario final<\/p><ul><li>Dise\u00f1os modernos, orientados a dispositivos t\u00e1ctiles (scrolling, visualizaciones claras y directas, accesos desde \u201cqu\u00e9 quiero hacer\u201d, ...).<\/li><li>Ayudas a usuarios v\u00eda \u201casistentes virtuales\u201d y herramientas personalizadas en funci\u00f3n de la localizaci\u00f3n geogr\u00e1fica.<\/li><li>Integraci\u00f3n con redes sociales: entrada al banco desde facebook, twitter, ...<\/li><\/ul><p>Metodolog\u00eda<\/p><ul><li>Metodolog\u00edas \u00e1giles de implantaci\u00f3n: Scrum, Kanban, Scrumban, ...<\/li><li>Herramientas web colaborativas para la gesti\u00f3n del proyecto, el seguimiento de las incidencias y la publicaci\u00f3n de los servicios: Google, Jira, Wiki, ...<\/li><\/ul>","_et_gb_content_width":"","footnotes":""},"class_list":["post-653","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Multi-channel architecture - Better Consultants<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/betterconsultants.com\/eng\/arquitectura-multi-canal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Multi-channel architecture - Better Consultants\" \/>\n<meta property=\"og:description\" content=\"[et_pb_section bb_built=&quot;1&quot; admin_label=&quot;section&quot; custom_padding_last_edited=&quot;off|desktop&quot; 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